LevelAI, an early-stage startup founded by Ashish Nagar, aims to revolutionize the contact center industry with AI-powered solutions. To maintain a high talent density within its team, LevelAI adopted a global talent approach, tapping into the software talent pool in India. With the help of Default, a global hiring company, LevelAI was able to quickly hire a senior React developer who could architect an entire application for them. The collaboration with Default has been instrumental in LevelAI's success, enabling them to maintain high talent density and stay competitive in today's tech landscape.

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The AI Revolution in Customer Service

‍In the digital age, customers demand swift, personalized service. Contact centers, grappling with high agent turnover and inconsistent service quality, struggle to scale support efficiently. AI emerges as a beacon of hope, automating routine tasks, providing real-time assistance to agents, and delivering advanced analytics.

Gartner's projection of a 25% increase in operational efficiency by 2025 for customer service organizations embedding AI underscores the critical need for AI-powered solutions in contact centers. This highlights the importance of innovative solutions like those offered by LevelAI.

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Meet the Tech Entrepreneur: LevelAI Founder Ashish Nagar

‍LevelAI, an early-stage startup, was founded by Ashish Nagar, a former member of the Alexa product team at Amazon. With his extensive insights into conversational AI, Nagar launched LevelAI with the goal of expediting the processing of customer service calls by understanding interactions between companies and their customers in real-time

The company had a public launch and secured Series B funding round led by Battery Ventures. This round included contributions from seed investors Eniac and Village Global, along with several undisclosed angel investors, raising a total of $15 million, including a prior $2 million seed investment. As part of the agreement, Battery's Neeraj Agrawal joined Level AI's board.

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‍Revolutionizing Customer Service: The LevelAI Approach

‍LevelAI is committed to revolutionizing the contact center industry through AI-powered solutions. Right from the start, they built it with real-time in mind. Their main goal was to create the holy grail of tools to help customer service agents. The team was clear that they weren’t looking at sentiment or using keyword analysis to drive actions and understanding.

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For them, it is about truly trying to understand the language in the interaction, and deliver the right kind of information to the agent to help the customer resolve the problem.

The Level AI solution involves several activities. The first is understanding the nature of the conversation in real time by breaking it down into meaningful chunks that the technology can understand. Once they do that, they take that information and run it against workflows running in the background to deliver helpful resources, and finally use all that conversational data they are collecting to help companies learn from all this activity.

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LevelAI’s approach to talent: tapping into a global pool of developers‍

LevelAI has always been committed to maintaining high talent density within its team. Recognizing the importance of a well-rounded team that can drive innovation, it adopted a global talent approach from the early days. This approach positioned the company to leverage the right talent not just from the United States, but also from regions like India, known for its booming software talent pool.

In recent years, India has transitioned from a body shop to a powerhouse of startup tech talent.

The rapid growth of the startup eco-system in India has led to an explosion of opportunities for software engineers to cut their teeth on challenging projects and gain invaluable experience.

What's more, this pool comes at a cost advantage when compared to Western countries. The cost of hiring a software engineer in India is significantly less than in the West.  

And, it's not just about cost. In the last 10 years the start-up ecosystem has created a hotbed of product engineers and designers in India.

LevelAI, with its forward-thinking approach, recognized this opportunity. The company believes in working with phenomenal people, irrespective of their geographical location. This mindset led them to Default, a global hiring company that could help them tap into the pool of talented developers in India.

LevelAI was in need of a senior React developer who could architect an entire application for them. They wanted to hire quickly, and Default, with its ready pool of developers, was the perfect partner for this task.

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Empowering LevelAI with Elite React Developers‍

Default utilizes an efficient and effective hiring process that is designed to identify the best talent quickly. For us, the process began with understanding the company's specific needs and requirements. This included details about the role, the hiring process, the projects the React developer would work on, and the skills and experience required.

In LevelAI's case, Default was able to present several three highly qualified candidates within a short period. LevelAI then conducted interviews with the shortlisted candidates, and they were able to find a developer who was a perfect fit for their team.

The developer was able to start work within a few days. The overall process took just 2 weeks from start to finish. 

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‍Advancing with LevelAI!‍

Over the years, we have partnered with many innovative companies that leverage cutting-edge technology to solve complex business problems. One of our proudest collaborations has been with LevelAI, a leading provider of AI solutions for call centers.

LevelAI's CEO Ashish had this to say about our collaboration:

"Working with Default has been a game-changer for us. The Senior React developer they provided were not just coders, they were true product engineers who understood our vision and translated it into reality. Default's commitment to quality, their understanding of our specific needs, and their ability to deliver skilled developers quickly, all these factors have been crucial to our success. I look forward to our continued collaboration."

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Conclusion‍

‍Leveraging Default's global tech hiring services, companies like LevelAI have been able to find skilled developers who can contribute to their teams immediately. This is crucial in today's competitive tech landscape.

‍Default's expertise in global tech hiring and their ability to tap into the pool of talented developers in India have helped these companies to maintain high talent density and stay competitive. With their efficient hiring process and their commitment to quality, Default continues to be a trusted partner for tech companies looking to hire the best talent, no matter where they are located.